{"id":1117,"date":"2019-02-18T07:33:37","date_gmt":"2019-02-18T07:33:37","guid":{"rendered":"https:\/\/chicprose.1203agency.com\/?p=1117"},"modified":"2020-05-11T00:43:40","modified_gmt":"2020-05-11T00:43:40","slug":"my-lazada-item-return-and-replace-experience","status":"publish","type":"post","link":"https:\/\/www.southsidebelle.com\/2019\/02\/18\/my-lazada-item-return-and-replace-experience\/","title":{"rendered":"My Lazada Item Return and Replacement Experience"},"content":{"rendered":"

Has anyone of you experienced ordering a product from Lazada<\/a> and had to return it because it wasn\u2019t what you\u2019re expecting or it was defective?<\/p>\n

I did, and I found out that the whole process was actually a breeze!<\/p>\n

Lately, I was debating whether or not to replace my mechanical computer keyboard with a gaming keyboard that has chiclet keys. Mainly because I find that I can type faster and better with this type of keys. They don\u2019t strain my fingers that much compared to what I previously used for my online job. Plus, they\u2019re cute and don\u2019t make a lot of \u201cclicky\u201d noises with their silent switches.<\/p>\n

Why a gaming one? Well, it doesn\u2019t hurt to have something with cool RGB backlit keys, right?<\/p>\n

After much deliberation and searching online, I found a well-rated chiclet keyboard on Lazada for only Php 699.00. Other keyboards of this type I found online cost as much as Php 2,000.00, which aren\u2019t cheap for my standard. I slept on it for one night and immediately purchased it from a Lazada third-party seller the next day.<\/p>\n

\"\"<\/p>\n

By the way, the item was an Armageddon SwfitSpectra AK-333\u2019<\/a>s Ultimate gaming keyboard. It has spectacular reviews on Lazada that sold me in. Who am I to question these reviews from techy individuals who already purchased the item?<\/p>\n

The order was placed on 7 February 2019 and I received it 2 days later. That was fast!<\/p>\n

\"\"<\/p>\n

\"\"<\/p>\n

I was so happy to receive it and immediately tested it as an extended keyboard to my laptop.<\/p>\n

After typing the words, \u201cThe quick <\/i>row<\/i><\/strong> fox jumps over the lazy dog\u201d<\/i>, I went ballistic!<\/p>\n

The \u2018B\u2019 & \u2018N\u2019 keys didn\u2019t work no matter how many times I pressed them. This prompted me to leave a 1-star review on the product. I hastily thought I was duped.<\/p>\n

This time, I wasn\u2019t lazy to report the defective item just like what I used to. I paid Php 800.00 (incl.shipping fee) for that thing. There\u2019s no way I was going to sit around and do nothing.<\/p>\n

I was pissed and determined to have it replaced as soon as possible. I went back to my old blog post Lazada vs Shopee<\/a> and reviewed the section on how to return a defective item to Lazada and have it refunded or replaced.<\/p>\n

    \n
  1. Following the instructions from my previous blog and Lazada\u2019s website, I repackaged the item in its original box and placed it in a bubble wrap.<\/li>\n
  2. Next, I logged in to my Lazada.com.ph account, then chose \u201cMy Orders\u201d under \u201cMy Account\u201d.<\/li>\n
  3. I clicked \u201cManage\u201d above the item I ordered, and clicked \u201cReturn\u201d to begin the return process.<\/li>\n
  4. I filled out the order return form on the website, printed out a copy, and attached the print-out copy unto the repackaged item. If you are unable to print the return label, please make sure to write down the return number, tracking number, and order number on the pouch that you will use to return the item. Do not write anything on the original packaging of the item.<\/li>\n
  5. I went to the nearest LBC branch where I told the man-in-charge that I was shipping back the defective item to Lazada\u2019s warehouse and have it replaced.<\/li>\n<\/ol>\n

    Please note that returning items to Lazada is FREE. I advise that before deciding to return an item, check the item\u2019s return policy first. Most of the time, you can return an item within 7-14 calendar days from the date the item arrived at your doorstep.<\/p>\n

    In my case, I returned the item on the same day it was delivered and LBC got it shipped to Lazada\u2019s warehouse right away. It seemed the people at the LBC branch I went to were already accustomed to this kind of shipments to Lazada.<\/p>\n

    So here\u2019s the timeline of the whole item return and replacement process:<\/p>\n

    9 February:<\/b> Lazada sent me an email saying that they received my return request.<\/p>\n

    13 February:<\/b> Lazada sent another email letting me know they received the returned item safely in their warehouse. The item would undergo an evaluation.<\/p>\n

    13 February:<\/b> Lazada notified me that they placed the same order on my behalf to the keyboard seller. This meant that the seller had to send them a replacement item that Lazada could send back to me.<\/p>\n

    13 February:<\/b> Another notification saying that the replacement request has been completed by the seller.<\/p>\n

    15 February:<\/b> The replacement item had been shipped to their logistic partner\u2019s hub nearest me.<\/p>\n

    16 February:<\/b> The replacement item was delivered to our house.<\/p>\n

    The whole process only took 7 days, taking into account the fact that I live in Cebu. For me, Lazada\u2019s item return and replacement\/refund program is pretty satisfactory. I was happy how it all went.<\/p>\n

    I read a lot of complaints and horror stories about their return program in the past, but I believe the Philippine online shopping giant has greatly improved its processes and found ways to make online shopping pleasurable for its customers.<\/p>\n

    As for the replacement product given to me?<\/p>\n

    Yes, the reviews are true. It\u2019s definitely the keyboard I was expecting for its price. It has soft and silent chiclet keys, perfect when I\u2019m typing at night and all the other people in the room are sleeping.<\/p>\n

    \"\" \"\"<\/p>\n

     <\/p>\n

    I didn\u2019t regret leaving the 1-star review though. It\u2019s not fair that they sent me a defective item in the first place. Next time, they should at least check the quality and performance of their products before sending them to their customers.<\/p>\n

    However, I do commend the seller for their fast response to my chat message and for getting the defective item replaced fast with a new, functional one.<\/p>\n

    I couldn\u2019t delete the 1-star review, but I sure left a 5-star one after receiving the replacement item.<\/p>\n

    How about you? How did your Lazada Item Return and Replacement\/ Refund process go?<\/p>\n

    Related Post: Lazada vs Shopee: Where should you do your online shopping in the Philippines?<\/em><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Has anyone of you experienced ordering a product from Lazada and had to return it because it wasn\u2019t what you\u2019re expecting or it was defective? I did, and I found out that the whole process was actually a breeze! Lately, I was debating whether or not to replace my mechanical computer keyboard with a gaming keyboard that has chiclet keys. Mainly because I find that I can type faster and better with this type of keys. They don\u2019t strain my fingers that much compared to what I previously used for my online job. Plus, they\u2019re cute and don\u2019t make a lot of \u201cclicky\u201d noises with their silent switches. Why a gaming one? Well, it doesn\u2019t hurt to have something with cool RGB backlit keys, right? After much deliberation and searching online, I found a well-rated […]<\/p>\n","protected":false},"author":1,"featured_media":1134,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[6],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\nMy Lazada Item Return and Replacement Experience - Southside Belle<\/title>\n<meta name=\"description\" content=\"Has anyone of you experienced ordering a product from Lazada and had to return it because it wasn\u2019t what you\u2019re expecting or it was defective?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.southsidebelle.com\/2019\/02\/18\/my-lazada-item-return-and-replace-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My Lazada Item Return and Replacement Experience - 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